Unsupported file type or upload failed
Accepted formats, size limits and upload fixes.
Written By Chris Koronowski
Last updated About 2 months ago
Who: Everyone Β· Plan: All plans
Overview
If an upload is rejected, it's usually the file type or size.
What to check
- File type: use a supported format (video MP4, MOV, WebM, MKV, AVI; audio MP3, WAV, M4A, OGG, AAC; documents PDF; common image and text types).
- Size: videos and audio up to about 2 GB, documents up to about 50 MB.
If you see Unsupported file type or Failed to upload file, convert the file to a supported format or reduce its size and try again.
More troubleshooting: